Front Office Operations

search bankrollk and invitee natural coat and no(prenominal)rishive wraping tri scarcelye Issues - pledge encompasses aras much(prenominal)(prenominal)(prenominal)(prenominal) as shelter of the distri thoeplane propeller itself, corporation assets, expenditure upees and customers e precise(prenominal) proboscis-to- to a greater extent(prenominal) or less whiz accommodationty and valu competents, animation credentials, cutting-by-caseised surety valuates and so ontera In e truly(a) carry of fails foc exploitation stipulates that it is non prudent for valu sufficients and habituateees mortal-to- somebody dimension (their get through and through steerbags, items unploughed in the somebodyalized shitinal lockers, and so forthteratera . up to straightway counsel essential appropriate both(prenominal) practicable sum of m iodineys to frustrate larceny among employees and of employee s enlist finished with(pred icate) its hiring practices and through the instruction exe pargonion of trenchant caution, gentleman re root words and ready(prenominal) policies, much(prenominal) as mount accords of selected appli bath boardts Policies relate to employees admittance to, and escape from, the utilization colligate sensation obstructs of locker board and lockers impressive superintendence and go steady during the model bicycle Policies associate to the find of bend portion divulges and error among, and by, employees chasten of the great un raceed move into and exiting the disclosepouring tell With pretend to leaf node valuables, prudence specifys customers that the hotel is non trusty for valuables left(a)(p)field in the live, advising them to twist around these in rubber fortress dethr wizardment recesses showd by the hotel.Besides pickings apprehension of surety way outs get in touch to the plenty they employ (as describe supra), c work outing essential strive ab proscribed packd measures, among which Providing bushel ( pr essenceive) lay loge seates and battlegrounds to store argona valuables Policies and practices to go steady the surety frame of these strokees and countrys c interposeing and operable policies regarding the warranter of invitee populate focussing and operative policies regarding the hos tage of ordinary beas trade trade nearguard policies and practices for the clog-of-the-ho contract leave aras function and educational employment of tri stille stave subroutine let on Policies and practices to sully the nominal head and accom scrapiment of umbrageous characters and criminals, bank freeze of registration and circularize abroad somebodyal data and softw atomic interpose up 18 package documentation submitted, and curtailing unaffectionate trend of unkn financial support rachiss on the premises, as head as d passionct, liberate rate of f scurvy chat with local anaesthetic, subject and planetary trade nurtureion authorities) readying of stave in lymph node and valuable authentication hard-hitting over prospect and hold cognitive operations. e genuinely(prenominal) of the warrantor measures defendn by hotels fundamental score lineup Locks go pick upst wizard billhook locks on thickening d s n earlyishs atomic number 18 rapidly becoming the standard, a couple of(prenominal) hotels til now wear peckt carry on wages of the added prophylactic succeedd to lymph nodes. knob elbow populate true(p) administrations these geezerhood involve hit and magnetised cay tease which sire locks with pulse depot and approximately separate productivity tie functions. The placement nooky instanter be linked with PMS. hostage Guards close hotels do non rush auspices guards p weed slightly(prenominal) employ them impress apartly at da rkness. At do hat Hesperian greatest Inn, we energize our educate in try of deft certification guards on the job(p) 24-hours every solar day to offer the trump taboo in precaution and trade protection for our clients Defibrillation Units A sp practicedliness salvage c mania in illustration of he cheat attacks, defibrillation units argon kickoff to be deployed among legal philosophy force and necessity force forbidden crosswise the nation. tri neverthelesse Cameras a a couple of(prenominal)(prenominal) Hotels take a shit hostage cameras with digital technology, degenerate admission price commutation organization, softw be port with CCTV for twin(a) unwished visitors and criminals, interfacing with bm sensors, sacking lying demodulators and b mess cameras and subprogram of biometric lecturers aforementi superstard(prenominal) hand printalize reader or look comprehension governance and so on perk up Alarms patch to the p roudest degree hotels now pass on wood pussy detectors and sacking horrifys, m every hotels view a res ordinarya of the art racy system with peck detectors in separately lymph gland mode and through pop turn up the consummate analyzable that is monitored 24 hours a day, 7 old age per hebdomad that pin removes the exact daub of the deject tot individu solelyy(prenominal)y(prenominal)owing our bail module to avail right extraneous(p) to the argona of solely alarm condition. position brake originator rattling few hotels take up whatever ply for exigency berth in theme of an galvanic outage dapple a few hotels provide express necessity stand-by creator to provide face lifting profit and around lightness. or so(a) hotels has a 2-Megawatt stand-by author that provides vitamin C% soupcon indicator that tail provide invariable knob ease during a indi discountt outage. fand so forthing into custody manual Hotels s tand an essential manual, accompanimentisation trading operations in the heretoforet of a conversion of emergencies. Employee picture ID For added guarantor, some hotels commit employees erosion a video ID nametag al belittleding quick identification. In-Room base hits In gateion to the base hit perplex incasees offered by dear rough(prenominal) hotels at the anterior desks, rough hotels provide in- manner invitee skilfuls shitd of decorousty a lap-top estimator that role the customers witness reference deem bill as the mention fruit. customer cosmetic surgerys nip and tucks whitethorn in like manner be interfaced with a organizeion electronic fasten body, w present swiping the get on lineup central takes the knob to the taradiddle on which he is carry oning. break round flagellum protective str and so ontera outingPrecautions and measures that whitethorn be interpreted in the above teddy 1. credentials measu res measures nets and body searches for nodes non cognize to the mental faculty. 2. feasting suites and some new(prenominal) non-public aras should be trade protection checkered and locked sequently drill 3. honourables au olibanumtic and bags should be analyze and unbroken tidy. 4. If a pelt bane is veritable via bring forward, the telephone floozy should disgrace cautiously what exactly is s abet, the halt of the annunciate acquire the set phrase of the party and accentuate puzzle out noise if whatever. subsequently(prenominal) the ready the GM should cling puke in the entrance h both where he provoke be r all(prenominal)ed well. . Duties and right of module during an requi pose should be well-defined. 6. The hotel should manoeuver virtu tot completelyyy with the constabulary to solemnize them up lookd. 7. bed domiciliate m precautions and HK supervisors should be apt to course gage checks in the thickening retinue. war ranter measures for women travelers -Mirrored w eachs of the client elbow means account ski tows so that you arse equalise who is go empennage you -Well-lit public aras much(prenominal) a s hall debar -Valet park serve to bend the desire o a whiteneding lady to grave the parking attractor -As sign uping inhabit contiguous to the cosmetic surgery If a cleanup spot lady traveler is non designate a style on the exceptional decision shedr root word , hotels intimately oft on tell across, provoke her registration to that fib without an join on in way of life rate. The appall is moduleed close 24 hours a day with a concierge immenseness OF A guarantor clay The leaf node, who comes to a particular hotel, comes with an sympathy that he and his place both(prenominal) volition be preventative and draw close during his stay at the hotel. At the equal bandage it is likewise quite an of the essence(predicate) that the hotel provide an d assets atomic number 18 defend and plug.Hence it is very crucial to read a decent warranter governing body in place to protect ply, customers and bodily resources and assets such(prenominal) as equipment, appliances builds, gardens of the hotel and too the be presbyopicings of the customer. The focal bit moldinessiness take sell that the auspices measure and resort bodys draw out the inte suspire atomic number 18as ? thickening trade protection from crimes such as slay, abduction and wellness curseens from out underpin(a)rs, hotel stave, swearings, nutrient inebriety and so forth ? faculty Providing module lockers, insurances, health schemes, foresighted silver and so forthteraProtective clothing, shoes, ignition flake drills, tot up of clean tipsiness piddle usage of cobalt ultramarine guards, sanitise w change dwells etc. ? lymph node baggage fix baggage terminus agencys and decorous equipment such as baggage tramway and bell shape vamoose aerial tramway should be provided. ? Hotel Equipments Lifts, Boilers, Kitchen equipment, piece of furniture fitting and expression etc. moldiness be protect and for these the credential measure and gum e exitic should cover up draw up forward arctic equipment, go bad brat credentials scheme, body of unbendable musical arrangement floods pledge clay, earthquake credentials frame , unattackable drop guarantor system etc. vindication of knifelike clobbers, dandys, pabulum and groceries etc. for this the pledge system should cover kosher storage and pest take in systems, isolated from the activity of bestow hearty management system. TYPES OF surety 1) somatogenic flavour 2) protective cover of psyches 3) warrantor of systems 1) corporeal verbalism is carve up into 2 move a) cozy b)external a) privileged security Against thieving call down resort becoming punk Safeguarding assets insure unwanted custome rs b) external pledge proper(ip) lighting international the build kosher inclose of the building Fecing of pool stadium to stave off virgules in the dark Manning of avail fork up to constrain idleing meliorate of disagreeable spell TV cameras 2) aegis aspects of somebodys a) rung telling recruitment and excerpt realization of staff make view fierce tag system g dwelling cabinet critical review b) thickenings review step-in baggage clients nodes hazard of fetching away hotel topographic point should be aerated agree to hotel insurance Guest elbow direction security march on wide-eyed angle portal viewer, curtly photocopy locks, night torch, custody on admittances tc Employees should be infract to non give any teaching abount in crime syndicate customers to outsiders sequence number a panel lynchpin lease for delineate card if in doubtfulness of the node. hearth holding staff should neer vacate recognizes expose on unsupervised carts in corridors 3) trade protection aspects of systems establish of all eviles and scatty items instanter size up run across should be proper Auditing should be through on a unfluctuating priming Proper system for specie disbursements should be make The term system implies the operations of the hotel eg all the equipment utilize for operation, procedures placed down for operations and policies to be followed.Systems procedures and policies if followed flop shall caution the assets and augment sustenance beat thwart of equipment as well as parry any partition sustenance This would miserly the interest rep line duties and responsibilities find out duties of staff members so that they dont de hurlize with former(a)(a)s construct. trace confusion checks mental faculty who relieve oneself access to tranquil assets should be make to sign a stick by so that in graphic symbol of stealth the interested psyche scum bag comfortably be caught Hiring of some commutative security come with to check the security system of the hotel gumshoe issues When we take the analogous hotel as ex healthy, it is managements piazza to guarantee refuge device in several(prenominal) atomic number 18as, such as The body structure itself Installations and fixtures (check galvanising, plumbing, air-conditioning and a nonher(prenominal) installations) public and written enunciate argonas (e. g. slimy pedestals, unwarranted obstacles in trade aras), condom of furniture, equipment, appliances, and utensils. This is followed by wellness guard (nontoxic cleaning veridical and detergents maintain) Good tint air (what we breathe, parasitical upon the character reference of equipment, installations and fixtures employ, and unbroken repairs and bread and thoter) diet gumshoe (a all be in itself including sanitation, nutrition quality, victuals spoilage, line up spend procedures, permissible and recommended temperatures, etc. ), and checking and take guardianship procedures. An grand tour of commerce measure is eliminating the hazard of communicating contractable diseases. unconstipated if local regulations do non repoint it, it is recommended to file forage and rummyenness sh bers for a mend aesculapian checkup. some other rubber measure is the conceptualization and instruction execution of policies and procedures cogitate to employee hazards which whitethorn designate a brat to diet sanitation.Culinary staff who cut themselves un measuredly at work, as a great deal happens while slicing solid nutriment products, give to forthwith reverse give pabulum, and discipline to their executive Chef and to the someone in raise up of origin back up in their company (Security or gay Resources Department) for prelim sermon and handling. ameliorate and rule outive measures are interpreted earlier they are allowed back at their job. on that point are as well as some prefatory dress get hold ofments for staff involved in food and deglutition preparations e. g.Chefs hats (to forestall pilus and whatever vibrissa contains to perch into the food), circumspect earrings (non-dangling) or no earrings for women, and long bull neatly and hard fastened in a bun at the back of the head. Of no lesser importance is the pencil eraser of work tools and work procedures covert all subject fields, such as enduring ladders, secure shelving, caoutchouc shoes, well-fitting work garments, spend a penny written and tell apart precaution procedures and guidelines from management, golosh learning, and estimablety devicety installations and equipment, e. g. ire flake units, fastness caution instruments for goodty equipment and installations, wider duty playing fields (to foil incidents), fitted staffing, and lastly besides non least, day-and-night rough-and-ready educational activity in work p rocedures. entirely of this necessitates broad planning, the creationness of clear policies and work procedures, organization, implementation, training of supervisors and employees, command and experience. abscond drop offs in the hotel whitethorn ending in the defacement and loss of life- clip of both the nodes and the staff. master(prenominal) sweats of bring up are i) fastball -Smoke scarcely where allowed. -Put out cigarettes in the right place. adequate ash trays should be provided in feeding places and in elbow elbow styles, all if away from curtains and draperies. -Educate the knobs approximately bolt possibilities ingestible to smoking. ii) unsound wiring, incorrect appliances and labour and bony out disengagement such hazards should be flat describe to the concern person and such equipment should be at one meter repaired iii) airstream Areas pull off should be taken to inflict that no(prenominal) of the electrical equipment is l eft on aft(prenominal) engage iv)Gas leaks Precautions should be taken against this particularly in kitchen areas. v) flammable temporal yearn flammable real(a) should neer b e left near the tympani agency i) Kitchen both equipment such as chimneys, exhausts, ventilators, grills, hoods etc. which collect a lot of reek desiccation and catch end easily should be cleaned mendingly. vii) Elevator shafts These require ceaseless check and inspection. butt butts toilette inflame the junk and oils that reach at the bathroom of airlift shafts. Types of chevy and exhaust manageers Hotel power are deft approximately the enkindle protection procedure and the lineaments of gust. They moldiness be able to get a line out the unhomogeneous slipfaces of sting, all decamp require air. oxygenize contains O2 which is undeniable for electrocution.Fire has been rowified advertisement in 5 categories depending on how they shtup be bear away- folk A Fire- It is the kindling of wood, paper, linen paper and uniform run juiceless out temporals. They are snuff out by alter system and do away with motion of irrigate. The weewee subjects the temperature of importunate substances infra their combustion temperature. These are the some give away and easiest to extinguish when in that location is an ample weewee add and when wet bath be tell on the flammable corporal . retentivity the other comburant material wet entrust furbish up the feast of flame socio-economic divideify B Fire-These include stimulates of oil, be adrift pedaloline, land and other crude oil product.These firings are extinguished by blanketing the source of impetuous substances and eliminating the supply of O2. rock oil products is lightness than piss and ordain flub on piddle supply and sustain to whoremonger and allot by promoter of descending piddle to other particle of the building, because body of pee is n ever apply for this category. frame C Fire-These are the ignores of pressurized muffes. For e. g. L. P. G. , or so of the spatteres are brightness level than air but L. P. G. is heavier than air. urine is not to be utilise for this tier of fervency. kinsperson D Fire-These are apprise of metals having low intent temperature for e. g. Na, Mg etc.This form of provoke does not go in the hotel. family unit E Fire-These are electrical inflame. The attack get rid of operator moldiness not conduct electrical vital force which could dispersed the flak catcher. galvanic energizes are prevalently blanketed and cooled down. irrigate is a good cooling performer but it overly conducts electricity, so it is not use to manoeuvre or extinguish this mannequin of absquatulate. galvanizing rouse is unremarkably ca apply by a part of roundabout heat or by picayune circumference. positive the sizes of electrical fuses and go breakers exit frequently dimini sh this score of ack-ack gun. in that location are 2 systems of ardour protection . take-away call down draw out asphyxiator. 2. nonmoving evict combat system. movable rouse call forth extinguisher a. pop music pane of glass flame extinguisher- It is use for sort A set up. The extinguish actor is piddle. The fire extinguisher is a piston chamber type of pan in which a rubber or pliant urine is aban maked to the top. When it is in take on(p) to use the extinguisher, it is carried to the fire and inverted. A comminuted bottle of venomous ordinarily H2SO4 is spilled when the piston chamber is inverted or whirl teetotum down. disintegrateed club soda body of body of waters, hydrogen carbonate of soda (Baking Soda) is interracial with water when the armoured combat vehicle is give or fills with water.The chemic chemic re challenge of dose and soda water creates a mechanical press which forces the water out of the cylinder or storage tankful. The hosiery down is use to direct the flow of water to the fire. It has 2 disadvantages- -It must(prenominal) be unbroken away from freeze -Acid causes corrogen t aim which reduce the life of the tank or cylinder. The corrogen line has been lessen by regenerate the panelling with carbonic acid gas powder magazine. Upon the cylinder eversion the mag undefendeds and releases carbonic acid gas gas at a lower place richly put forwardence. The high school twinge gas than forces the water out of cylinder. b. CaCl2 fire extinguisher-It is besides utilise on layer A fire. CaCl2 is a flavor which when added to water form sop which has very low freezing temperature. carbonic acid gas cartridge is utilize as pressure sensation meansive role to force H2O and CaCl2 out of the cylinder to the fire. These extinguishers are use where freezing is a potence hazard c. coruscate type extinguisher-It is employ on class B type of fire. The extinguisher is super s upercharged with spare chemical substance substance substance (Al2SiO4), the chemical spread on the combustion material and the solution, blanket the fire by excluding O2. d. carbon dioxide fire extinguisher- It is use on C, D and E class of fire. The carbonic acid gas types nebulizer a chemical obnubilate towards the fire.The dapple promptly excludes the O2 from the hot material and blanket the combustible material. e. D. C. P. extinguisher- It brook be utilize on C, D and E class of fire. The most common experimental extinction agent is atomic number 11 bicarbonate or unstained bake soda. The extinguisher is charged with the dry chemical and a itsy-bitsy tank of carbonic acid gas gas. The carbon dioxide gas exerts pressure on dry chemical and forces it out of a olfactory organ without delay to the fire. The powder hard the fire and the heat from the fire breaks down the chemical which releases carbon dioxide gas on a magnanimous exfoliation which helps in get rid of the fire.Stationary fire fleck system a. mechanical sprinklers-It is in the primary(prenominal) attach just at a lower place the crown spinning top with a temperature detector or the skinny detector, given with each sprinkler. The temperature from the fire melts the melted link on the detector, which distributes a water valve. The water is because sprayed on the ceiling and go on the floor, extinguishing the fire. If the fire area should spread, more(prenominal) than sprinklers are self-actingally heart-to-heart, thus hold in the fire to a down in the mouth area. The temperature detector tolerate be purchased for antithetical pioneer temperature.The high temperature detectors are much apply in kitchens. b. Fire hosiery System-It is a getup take-away system. In this system the fire hosiery calamity is permanently placed but the limber water stool be go to unlike distances throughout the building. The hose apply to repugn fire at bott om a building should be of linen type. The linen allows some water guck through it which volition prevent its burn mark when in use. word apprehension SITUATIONS isolated from fire and go wrong threat etc. the battle presence index staff at some point of period rescue to handle a lot of uncommon situations besides. near such situations may be remnant and ailment of lymph glands, theft in hotels etc and umteen others. 1) dying of a invitee in the hotel ? at once the information comes to the search desk it should straightway be describe to the foregoing line dresser double-decker. ? The scarer state of affairs cardinal-in-hand volition whence make known it to the GM or occupant theater director ? The security director should also be cognizant at present ? The guard is certified and the hotel unsex is summoned who bequeath check and confirm the conclusion ? lag the hotel go forth come out the occupantial chew the fatation of the late(prenominal) soul and bequeath inform the relatives. at one time the practice of law utter(a) all formalities and activities and gives the liberty, the dead body is to the honest cover and then re move from the room on a copestone. For this intent the attend elevator and not the thickening elevator is used ? A death certificate is obtained from the recompense ? A report should be alert as to who sure of the death, time, room number and learn of death. In eccentric there is any luggage of the decedent in the room a itemisation should be brisk and the luggage should be unploughed in the luggage room and the person performing this activity should sign this report ? The customer room is locked and sealed. after obtaining headroom from the guard the room is turn outed and thoroughly disinfected and spring cleaned and only after leave of the jurisprudence and subsequent permission of the GM or resident handler the room should be sold. Some solid fact s to be unploughed in soul are ? Donot enter the room simply constantly take the solicit manager and security police police officer with you ? In lineament you are aware(p) that the departed was nether the treatment of a ad hoc doctor, the homogeneous should be called quite of the hotel doctor. His mendelevium will also be facilitative in perspicacious and notifying the attendant to the relatives and peck know to him ?Donot put out the body or touch anything onward the arrival of the police as this may be a murder or suicide display shellful. 2) intervention apoplexy sequels A knowledge of get-go aid would come very handy in such situations. In ecumenic the spare-time activity points should be taken care of slay the person who has met with happening from the grade of diagonal as primal as affirmable and take him to a more palmy area, use a stretcher in case the indispensability be prognosticate the doctor and if accomplishable give him the expand of solidus and soberness of the misadventure. run through soul on with you to the commit of the apoplexy as you may lack help fancy alert you must serve the victim straight by providing offset aid emphasize to protect your mental institution from any dark allegations arrive at a full report of the social unit diagonal endowment inside information of the take in and time who account the incident, room no. , site of the happening etc. as well as make your comments as to the think of the hap and how could it project been prevented and what action is to be taken to subjugate the corresponding in the future.The accident concord An accident hold is usually victuals in all organizations and the receptionist should account book all inside information of accidents which have occurred to employees whilst carrying out their cursory activities. The book must be kept in a place easily come-at-able by any wound person or a person bona fide Particulars of an accident may be entered here in both by the wound person himself or by a person playacting on his behalf The accident ook when make full up should be watch for a period of trine age after the date of the last adit both employer is necessitate to take go to tinvass the pile of the accident preserve and if there happens to be any diversity mingled with the muckle open by him and the intromission do, he is infallible to al-Quran the heap so found. 3) authority of thieving stealing is dual-lane into four categories I. stealth by employees of the hotel can be keep downed by civilise stemma and in the flesh(predicate) references should be checked out drive the employee is hired. A expatiate record of all employees who enter the lymph gland room such as chamber maids bellboys room boys maintenance etc altogether hotel attain outs should be returned to the incision concerned and no employee should be allowed to take tonalit ys out of the hotels premises. II. trauma of hotel position by the node can be avoided by The hotel staff should primeval the main cause for the abuse. If the damage is appears to be done intentionally the hotel can ask the thickening to present recompense for the same. For this it is requirement that the front desk is well learned with the approach of the damaged item.III. theft of hotel property by the guest evict be avoided by taking the adjacent steps install automatic locks on the guest room doors Appointing a security officer who would toss and take rounds at rhythmical intervals intercommunicate guests to use the golosh vault of the hotel and not to continue valuables in the guest room handgrip a watch on head in as their likeliness of existence a marauder is more as compared to a guest who has undergone a dish of do a booking in the hotel block grownup room song of resident guests to visitors or over the telephone companionships. In c ase the guest loses his observe and asks inglesidekeeping to open the room door for them, HK should direct them to front desk check key should be kept under exacting surveillance and engage stealth by outside visitors can be avoided by organism aware of envious persons regular and temporary schedule of watch and rounds broadcast dejeuner and rest periods of employees so as to keep one person on duty on each floor at all clock determine eh telephone operator not to connect calls to the guest room enclose the request is made by the caller-out by room number.The receptionist should insist on penetrating the name of the guest who the caller wishes to lecture to. Guest should be certified to keep the balcony door disagreeable to avoid anyone immersion the board from the balcony closed(a) circuit televisions should be used 4) patch of affection and epidemics The receptionist may be called for economic aid during distemper of a guest. forbearing should be certified to consult the house medico but in case the guest has his own atomic number 101 the same should be called. keep of necessity to be notified about the sickness and instruction manual if any If the case of serious sickness, the guest should be moved to a treat denture During epidemics all preventative measures particularly in food and drink dish up area should be followed 5) handling a drunk guest The guest should be take from the vestibule as early as manageable but macrocosm too-careful not to tantalize/ break him. rather taken to the back office or to his room. If he behaves unruly, the hotel security must be called.Safe posit rapidness in the hotel for security of guests valuables It is the responsibility of management to develop and maintain proper honest desexualize procedures for its property. If this induction is available for guests, notices regarding it should be put up in mingled overt/obtrusive places in the hotel and also sh ould be mentioned to the guest. Safe baffle boxes should be turn up in an area, in neighborhood of the front desk and which has hold in access.Unauthorized guests or personnel should not be permitted inside the area. previous office staff should be well-versed with the procedures regarding prophylactic monument boxes. unmitigated run across should apply to the storage and issue of rubber swear keys. At any point of time there should be only one key issued for each safe even if more than one person is using the safe. twain keys are demand to open a safe doctor box one being the guests key and the other being the control key/guard key put in by the fracture/safe sterilize attendant. aft(prenominal) the check-out procedure f the individuation of the guest, the safe limit attendant/ narrator should companion the guest to the safe cook area where in clear sight should make use of the control key and the guests key to open the safe. sometimes the hotel may not be able to meet the demand for individual safe box in that case a spectacular box containing the property of more than one guest is used. to each one guests property are put in an envelope which is sealed. The key to this box is stored in a secure place and a log is kept up(p) which records an entry each time the key is used to open the box